Terms & Conditions

Definitions

    • Order: denotes your specific order for the Goods placed with JJW Watches.
    • Goods: refers to the watch, watch winder, watch accessory, or any other goods being sold by JJW Watches as specified in the Order.
    • Event Outside Our Control: refers to circumstances or events beyond the control of JJW Watches, as defined in clause 15.
    • Paperwork: refers to the original warranty certificate accompanying the Goods, which includes the following information: (1) the name of the authorized dealer who originally sold the Goods; (2) the serial number of the Goods; and (3) the date of the original sale of the Goods. Please note that Paperwork does not include the user manual or any service papers.
    • Terms: refers to the terms and conditions outlined in this document.
    • Website: refers to the official website of JJW Watches, accessible at www.jjwwatches.co.uk
    • Working Days: denotes any day other than a Saturday, Sunday, or public/bank holiday in England.
    • Clause headings shall not impact the interpretation of these Terms.
    • A reference to writing or written includes communication via email.
    • Unless the context requires otherwise, words in the singular shall include the plural, and words in the plural shall include the singular.
    • Any words that follow the terms including, include, in particular, for example, or any similar expression should be considered illustrative and should not limit the meaning of the words, descriptions, definitions, phrases, or terms preceding those terms.

2. Our Contract With You

  • a. Our Goods are subject to age restrictions. By placing an Order for the Goods, you confirm that you are 18 years of age or older.
  • b. Please review and correct any errors before submitting your Order. Take the time to carefully read and review your Order at each stage of the Order process.
  • c. hen you submit an Order, it constitutes an offer from you to purchase the Goods. However, this does not guarantee acceptance of your Order. Our acceptance of your Order will occur as described in clause 2(d).
  • d. If we accept your Order, we will send you an e-mail (Order Confirmation) to confirm our acceptance. The contract between us will be formed only when payment for the goods has been received and we send you a receipt confirmation of payment. Any Goods that are not confirmed in the Order Confirmation do not form part of the contract.
  • e. All Goods displayed on our Website are subject to availability. If we are unable to fulfill your Order (for example, if the Goods are no longer in stock), we will notify you by telephone or e-mail, and we will cancel your Order. If you have already made payment for the Goods, we will refund you the full amount within 5 Working Days of cancellation (unless we have reasonable suspicion of a fraudulent payment).
  • f. In certain cases, a non-manufacturer strap may be fitted to a watch. This will be expressed within product page descriptions.
  • g. Occasionally, the Goods shown for sale on our Website may not be available for dispatch until necessary Work has been completed (for instance, if the Goods are with a manufacturer for servicing or awaiting parts at the time of your Order). If this applies to your Order, we will inform you prior to accepting it. These products will be labelled on our website with 'Coming Soon'.
  • h. All Goods will remain available for sale on our website until you have paid the full balance, by the payment methods available.
  • i. The images of the Goods displayed on our Website are for illustrative purposes only. While we have made every effort to accurately depict the colours, we cannot guarantee that your computer's display will accurately reflect the true colour of the Goods. There may be slight variations between the images and the actual Goods you receive.
  • j. We cannot guarantee the authenticity of the boxes and/or other packaging supplied.

3. Price & Payment

Please note that all monetary values mentioned in these Terms and Conditions are in GBP, and will be subject to the current exchange rate at the time of transaction. This doesn't impact your Consumer Rights.
  • a. The cost of the products you order will be established in your Order, and through the checkout process. Our prices may fluctuate, but any changes will not impact Orders we have confirmed with you. All prices on our Website are listed in Pounds Sterling, and payments and refunds will be processed in Pounds Sterling. We cannot be held responsible for exchange rate variations affecting any refund if you reside outside the UK.
 
  • b. There might be instances where our products are priced incorrectly. We generally check prices before dispatch. If the product's correct price is less than the stated price, we will charge the lower amount. If the correct price is higher, we will inform you and give you the option to continue with your Order at the correct price or cancel it. We will hold off on processing your Order until we receive your instructions. If we can't contact you and you don't respond to our email regarding the pricing error within 5 Working Days, we will consider the Order cancelled, inform you by email, and refund any payments made within 14 days of cancellation (unless we suspect a fraudulent card payment, see clause 17).
 
  • f. Payment for the products should be made within 24 hours of placing an order unless otherwise agreed, and we must receive the complete payment before dispatching the products. If you are based in the UK, we accept the following payment methods, unless otherwise stated:
- Bank transfer: We accept payment by CHAPS, BACS, faster payment (same day) transfers, or international transfers. We will provide our account details before accepting any Order. - Cash: up to £8,000 if sale is completed in person(in store) - Part exchange: If your purchase involves selling a watch to us, we can accept your current watch as part payment. Part exchange value must be discussed and agreed prior to placing an order. Once our offer is accepted in writing and paperwork has been sent to you, the item(s) become our property, and the agreed price we're paying becomes your deposit. The items cannot be returned to you if the transaction is not completed or goods purchased are returned to us.    
  • e. If we agree to an initial deposit payment, and we do not receive the full balance payment within the agreed timeframe after receiving your deposit, we reserve the right to cancel your order, relist the goods for sale on our website, and retain a minimum of 10% of the goods' value as a restocking/loss of sale fee.
 

4. Delivery

 
  • a. All Orders will be dispatched as per our agreement. We currently only deliver to UK addresses. Our delivery might occasionally be impacted by unforeseen circumstances beyond our control. Refer to clause 15 for more details on this.
  • b. We use Royal Mail's Special Delivery™ service and DHL for deliveries within the UK. We will not be held responsible for any delivery delays caused by unforeseen circumstances beyond our control or due to your failure to provide adequate delivery instructions.
  • c. An adult (aged 18 years or over) must sign to acknowledge receipt of the Goods at the delivery address. If no one is available at the time of delivery, the courier may leave a calling card so you can reschedule delivery at a convenient time. In some cases, you may need to collect the Goods from your local delivery office, provided you can show appropriate proof of identity. Do not sign for and refuse delivery of any parcel that appears damaged or tampered with.
  • d. We will deliver the Goods to the address specified in your Order or as otherwise agreed in writing.
  • e. Goods may be collected from our store, but only by pre-scheduled appointment for security reasons. Any weekend appointment must be confirmed by 5 pm on the previous Working Day. Please note that we will not be liable for any losses, including travel costs, if you fail to schedule an appointment in advance.
  • f. Delivery is deemed complete when we deliver the Goods to the address in your Order, or when the Goods are collected from our stores (by you or your representative). If you arrange for another courier to collect the Goods, delivery is considered complete when the Goods are collected from our offices. Consequently, we cannot be held responsible for any loss or damage that may occur during transit.
  • g. The Goods become your responsibility once delivery is complete. Ownership of the goods is transferred to you once we have received full payment.
 

5. Manufacturer Warranty

 
  • a. Certain products we offer include a warranty from the manufacturer. You can find the specific terms and conditions of this warranty in the documents provided with the product or on the manufacturer's website.
  • b. As a consumer, it's important to note that a manufacturer's warranty is supplementary to your statutory rights concerning goods that are defective or not as depicted. For advice regarding your legal rights, you can reach out to the Citizens' Advice Consumer Service (visit www.adviceguide.org.uk or call 03454 040506).
 

6. JJW Watches Warranty

 
  • a. Certain watches in our stock are offered with a 12 Months JJW Watches Warranty. These specific products will have the Warranty detail featured in the product description. As detailed in our Warranty terms and conditions. We encourage you to thoroughly read and comprehend these terms. Note that our warranty doesn't extend to new items and/or items which are still under manufacturer's warranty. As a buyer, the warranty we provide is supplementary to your statutory rights regarding items that are defective or inaccurately represented. For advice on your legal rights, contact the local Citizens' Advice Consumer Service (website www.adviceguide.org.uk or phone 03454 040506). If your watch malfunctions through no fault of your own, we pledge to repair it at no charge for the length of your warranty. However, please be aware that our warranty doesn't apply to new watches or watches still under manufacturers warranty. Our warranty is subject to the same terms and conditions as the manufacturer warranty. The standard manufacturer warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the manufacturer's guidance. In particular, wear of the watch strap is not covered by the warranty. Any modification of a watch by the addition or substitution of components by aftermarket products which have not been provided by the manufacturer will also invalidate the warranty. The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of the watch. If Your Watch Has a Problem If your watch has developed a fault, you must contact us. We will advise by email what steps you can take by either returning the watch to us for inspection or in some circumstances (only with our consent) taking it to an authorised retailer of the brand to be forwarded to the brands own repair centre for examination.
 

7. Water Resistance

   
  • a. New/ unworn Watches have been tested to ensure that the advertised water resistance is accurate. Older preowned watches may not have the resistance to water or moisture that is advertised on the dial or case back or elsewhere.
     
  • b. Waterproofing, also referred to as "water resistance," is measured in either meters or bars, with 1 bar equivalent to about 10 meters or approximately 33 feet. It's critical to understand that the water resistance level indicated in meters is a technical standard that doesn't translate to the precise depth to which the watch can be submerged. A label stating "water-resistant to 10m" doesn't mean that the watch can be used at this depth, but rather, it can withstand pressure similar to that of a static submersion up to 10 meters. Activities such as diving, swimming, jumping, as well as environmental pressures like shower jets, water currents, or waterfalls, can significantly amplify the pressure experienced by the watch.
     
  • c. If your watch is designated as water-resistant, its capacity to resist water is maintained by a sequence of seals. Prior to any exposure to water, it's crucial to ensure that the watch's crown and pushers are either pressed in or screwed down, depending on the model. Do not engage the chronograph function, minute-repeater, or the second time zone push-pieces while your watch is submerged. After swimming, it's recommended to rinse your water-resistant watch with fresh water to counteract the potential corrosive effects of sea water or chlorine. The seals of your water-resistant watch naturally degrade over time due to aging. Hence, it's advised that you undertake a routine water-resistance examination every year if your watch is frequently used during sports activities or comes into frequent contact with water. If the watch is worn under normal conditions, a check every two years is sufficient. Under no circumstances should you attempt to open the case yourself. If water or condensation appears under the glass, promptly bring the watch to an authorized service centre to prevent further damage.
 

10. Paperwork/Certificate Date

  • In cases where Goods are sold accompanied by Paperwork, the age of these Goods is determined from the date on the Paperwork. This is the date when the Paperwork is officially marked by the authorized dealer, known as the 'Age'. It should be noted that the manufacturing date could be considerably earlier than the date on the Paperwork.
 
  • If Goods are sold without Paperwork, ascertaining the Age of the Goods, especially for vintage Goods, can be challenging. The Age given is in good faith, based on factors such as the serial number (if it's reasonably possible to determine), owner information, or other indicators. Please be aware that the Age of the Goods listed on the Website is only an estimate.
 
  • In instances where Goods are sold without Paperwork, we make no express or implied guarantee or representation about the accuracy of the Goods' Age.

11. Our Right to Cancel

  • a. There might be instances where we need to cancel an order before the delivery of the Goods. This could be due to unforeseen circumstances beyond our control or because the product is out of stock. Should this occur, we will promptly inform you.
  • b. In case you've already made a payment for Goods that haven't been delivered due to our cancellation, rest assured that we will reimburse these sums to you within a period of 7 working days. However, if we have valid reasons to suspect that the payment might be fraudulent, the refund may be subject to further review as indicated in the relevant clause.

12. Our Liability

  • a. We provide Goods solely for personal and private use. By agreeing to these terms, you undertake not to use the Goods for any business, commercial, or resale purposes. We are not responsible for any profit loss, business loss, business interruption, or loss of business opportunities under any circumstances, regardless of the cause, including contract, tort (including negligence), or breach of statutory duty.
  • b. We hold no liability for any indirect or consequential loss resulting from our failure to adhere to these terms, regardless of the cause, including contract, tort (including negligence), or breach of statutory duty.
  • c. Some legal jurisdictions do not permit the exclusion or limitation of liability for incidental or consequential damages, hence the exclusion in clause 11(b) may not apply to you. However, we are not responsible for any incidental or consequential loss that could not have been reasonably anticipated by both parties at the time of contract. A loss or damage is foreseeable if it's an evident result of our breach or was contemplated by both parties at the time of the contract.
  • d. Nothing in these terms intends to limit or exclude our liability for any instance where it would be illegal for us to exclude or limit our liability. This includes, but is not limited to, circumstances such as: (a) death or personal injury caused by our negligence; (b) our fraud or fraudulent misrepresentation; and (c) any breach of the terms implied into contract by the following sections of the Consumer Rights Act 2015: sections 9 and 34 (satisfactory quality); sections 10 and 35 (fit for purpose); sections 11 and 36 (as described); sections 12 and 37 (conformity to pre-contract information); section 13 (match sample); section 14 (match model); section 15 (installation); section 16 (non-conforming digital content); sections 17 and 41 (trader right to supply); section 28 (delivery) and section 29 (passing of risk).

13. Events Outside Our Control

  • a. We are not liable for any non-performance or delay in carrying out our responsibilities under these Terms, if it's due to events beyond our reasonable control, also referred to as Force Majeure events. This doesn't impinge upon your statutory rights.
  • b. Force Majeure denotes any circumstance or occurrence that is beyond our reasonable influence including, but not limited to, natural disasters, building collapses, fire, flood, extreme weather conditions, explosions, accidents, acts of war or terrorism, labour disputes (not involving our employees), actions taken by local or central government or other authoritative bodies, disruptions or failures of utility services, issues with our Website or IT system caused by third parties, or delays or non-performance by third parties including manufacturers, banking providers, the Royal Mail, DHL, or Fedex.

14. Suspected Fraud

  • In instances where we have reasonable grounds to believe a payment might be fraudulent, we will withhold dispatching any Goods or processing any refunds until our bank gives us the green light.

15. Data Protection

  • We handle your personal information in line with our Privacy Policy. We encourage you to take the time to read and understand our Privacy Policy, as it contains important provisions applicable to you.

16. Entire Agreement

  • These Terms, along with documents explicitly mentioned within, form the full agreement between you and us, replacing all previous drafts, agreements, arrangements, and understandings between us, whether they were in written or verbal form, in relation to its subject matter.

17. Waiver

  • a. Our failure, at any point during the term of a contract, to demand your strict adherence to any obligations under the contract or these Terms, or if we fail to exercise any rights or remedies we're entitled to under the contract, doesn't mean we're waiving those rights or remedies or releasing you from such obligations.
  • b. Any default forgiven by us does not equate to forgiving any future default.
  • c. Any waiver on our part of any of these Terms won't be effective unless we explicitly declare it as a waiver and communicate it to you in writing

18. Severability Clause

  • If any court or relevant authority determines that any provisions or paragraphs of these terms and conditions or any parts of a contract are invalid, unlawful, or unenforceable to any degree, that provision will only be cut off from the rest of the terms to that extent, while the rest will remain valid and enforceable to the maximum extent permitted by law.

19. Rights of Third Parties

  • This contract is explicitly between you and us, with no provisions made for third-party rights. Anyone other than the parties to this contract will not have the right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is explicitly excluded.

20. Our authority to modify these terms

  • We reserve the right to update and alter these Terms as and when required. The terms and policies in effect at the time you place your Order will apply to you, unless a change in those terms or policies is mandated by law or governmental authority (in which case, it will be applied to orders you've already placed), or if we inform you about changes to the terms or policies before we accept your Order (under these circumstances, we have the right to assume that you have consented to the updated terms and policies by going forward with your Order).

21. Transfer Of Our Rights & Obligations

  • We may assign our rights and duties under these Terms to another entity. We will invariably inform you in writing if such a transfer occurs, but rest assured, this will not impact your rights or our commitments under these Terms.

22. Governing Law & Jurisdiction

  • a. These Terms, along with any associated disputes or claims whether contractual or non-contractual, will be governed by and interpreted in line with the laws of England and Wales.
  • The parties irrevocably consent to the exclusive jurisdiction of the courts of England and Wales for resolving any disputes or claims that emanate from these terms, their subject matter, or their formation, including non-contractual disputes or claims.
  • Even though you consent to the terms being governed by and interpreted in accordance with the laws of England and Wales, and the jurisdiction of the courts of England and Wales for settling any dispute or claim arising from these Terms, if you are a US-based buyer and instigate a claim ensuing from a transaction with JJW Watches in a US court, you agree to resolve any disputes associated with this agreement as an individual, rather than as a class or part of a class. You acknowledge that in agreeing to this clause and the dispute clause stated above, we are able to offer these services at the given terms and your consent forms an integral part of this agreement. Additionally, YOU ACKNOWLEDGE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL; and YOU ARE SURRENDERING YOUR RIGHT TO ACT AS A REPRESENTATIVE, A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE ROLE, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LEGAL PROCEEDING INVOLVING ANY SUCH DISPUTE.

23. Contact Us

  • JJW Watches, 1-1A London Rd, Stockton Heath Warrington, WA4 2UE. 01925 387 118 contact@jjwwatches.co.uk